Best Buy in Greeley, CO Open now

Reviews about Best Buy

• ★ ★ ☆ ☆ ☆

  September 26, 2019, by George & Meg Mar
  Most of the employees here are very helpful. However, the customer service at the Geek Squad counter was lacking today. The representative had a negative attitude when helping me and made me feel like I was bothering her rather than coming in for help. After starting the service, she then explained that it was going to be $40. I had made an appointment under the impression that I had coverage included with my purchase but she couldn't find it. She ended up helping me without charging but she sure seemed to resent me for it. My guess is that she is being overworked and had to deal with rude people, but it would benefit Best Buy to train Geek Squad with customer service skills if they want people to purchase their services in the future. Next time I'll go somewhere else.